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Managing promotions

Promotions define what a customer receives, what the reward applies to, how it is distributed, and where redemption is fulfilled.

Find and review promotions​

The Promotions page lists each promotion's name, status, type, and subject. Search by name or use All, Active, and Inactive to narrow the table. Select a row or View to open the promotion.

The detail page is the source of truth for the configured reward, connected service, merchant, distribution channels, and redemption codes.

Create a promotion​

  1. Select Create.
  2. Enter an internal name that your team will recognise.
  3. Choose the promotion type and what it applies to.
  4. Enter the reward value and any required rules.
  5. Choose the destination or connected service that will fulfil the promotion.
  6. Choose distribution channels, such as RO Wallet or the Shop Minis Shopify app, when applicable.
  7. Review the configuration before saving.

Available fields change with the promotion type and destination. A Shopify discount and locally managed ValueMapper credit do not require the same inputs.

Active and inactive status​

An active promotion can participate in its configured distribution and redemption flows. Making a promotion inactive prevents new use but does not erase its history. Check the destination system too when fulfilment is owned by a connected service.

Redemption codes​

Open a promotion's Redemption codes area to view issued codes, their status, recipient information, and redemption history. Generate or export codes only when the promotion's delivery workflow requires them.

note

The account site and the GraphQL promotion guide serve different workflows. Use this guide for dashboard operation and the GraphQL guide for API integration.